Reviews

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  • 5 star review  Matt was Extremely helpful, courteous and Knowledgeable. Receptive to and patient with my questions.

    thumb Jennifer Frey
    5/21/2020

  • 4 star review  I ordered a liner for my above ground pool, I used one of there installers to put the liner in and since the liner was on order I ask them if they would pick it up when they come to install the liner. The installers called the night before and forgot to get the liner. 1st problem, I went to pick it up the next morning and they didn’t have it ( was already paid for ) they gave me another style . 2nd problem . The installers installed the liner , didn’t add any sand or raked it smooth . They just put the liner in . They ask me to start to fill it and I mention that there was a big wrinkle on the bottom. They said it will come out. I went in the other day first time to clean some of the leaves off the bottom. There were wrinkles all over the bottom . The liner has a pebble bottom look to it. And it’s like your walking on the pebbles . I am very disappointed with the installers, seems like they were in a rush to get it done. Now I have a very wrinkled bottom on my pool. Very Unhappy !3rd problem. I have changed my view on Willow Park Pools , I told them about my issues with the liner . They quickly called the installer and had him come replace the liner that they installed . The new liner W.P. pools ordered is the one I originally wanted. The liner was replace and no wrinkles and looks great. Thank you Willow Park Pools for straightening this issue out. We all make mistakes . Before this I never had an issue with them . They always had help me out with what ever I needed over the last 25 years.

    thumb Don Skrobak
    9/03/2019

  • 5 star review  Very friendly, knowledgeable and customer service focused! I trust their advice which has kept my pool perfectly balanced! They do not oversell you products which I greatly appreciate. I highly recommend Willow Park Pools and Spas!

    thumb Carolyn Zanoni
    7/22/2019

  • 4 star review  Knowledgeable staff usually have what you need

    thumb Zachary Walczer
    2/03/2020

  • 5 star review  Trying to reach. We left the top part if our filter with fingers a month ago. Left email 3 days ago. may052256@hotmail.com. name on filter Wayne Filchner. Time to open Happy to report problem resolved. And with the customer service I expect. Back to 5.

    thumb Sandy Valo
    5/25/2020
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Bought a hot tub here three years ago. Last week the circuit breaker kept tripping. I called Willow Park just before their closing time and the problem was quickly identified over the phone. The next day, when I got home from work, they had already replaced the pump (still under Warranty) on my hot tub and all was working great! I wish more companies could provide superb and timely service like that.

Tom Whalen
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Feel free to refer me as a satisfied customer anytime. As you know, we’ve had our Hot Springs Grandee for about 1½ now, and I feel it was an excellent decision to do business with you. The quality of the product, your prompt installation, the education on (and supply of) chemicals, and your service after the sale have all been excellent and greatly appreciated. It’s great to know that your expertise is only a phone call away!

James Bethlehem, PA
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We looked at every other spa place in our area and we took our time, a few years of research. After we found WPPS. We saw their products, listened to their knowledgeable sales staff, we knew this was the place. We love WPPS. We tell all our friends where to go when they are ready.

Greg & Patty
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I just wanted to let you know how happy I am with my new spa. It’s working great. I also want to thank you for your outstanding service. I now realize how important that can be. If any of your customers want to speak with me about your products or service please have them call me. Thank you.

Pete & Donna New Jersey
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These guys are the best! They are committed to their customer’s. I am 100% satisfied with their expertise and service.

Felicia S. Facebook Review
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Changed over to SUSTAIN system & it works great add tablets once a week & water readings are always perfect.

Robert Guadagnino
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I went in today to make a pool purchase, well let me tell you the staff was amazing and service they give is a 10! They are very knowledgeable and help you get what you need and go beyond in explaining all the stuff you get with your package!!! Don’t bother going anywhere else for your pool or supplies! You definitely won’t get this service anywhere else!!! Thank you TJ for all your help today and soooooo super excited to get my pool!!! Keep up the good work guys.

Sonia Bethlehem, PA
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I purchased a Hot Spring portable spa (Sovereign model) back in November 2001. I just wanted to let you know of our satisfaction with not only the spa, but also Willow Park. The company with the best reputation for servicing spas is Willow Park. If anyone has any questions regarding the service we received from Willow Park, please feel free to pass along my name and number, and I would be more than happy to discuss my experiences with them.

Joe Bethlehem, PA
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My husband and I recently purchased a Bengal Tiger Riger Spa in June of 2002. We have continuously used our spa since we purchased it and I feel that this has been a great comfort for my husband’s back and my arthritis. In general one of us, or both, use it at least once a day. We would recommend the Tiger River spa and the dealership of Willow Park Pools and Spas.

Carol Allentown, PA
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In today’s society it’s a true pleasure to find a company that is as through and professional as Willow Park Pools and Spas. We spent quite a bit of time researching and “test driving” different models and brands of spas, and were sold on the Hot Springs brand. When we decided to purchase our spa, Willow Park was the dealer of choice. your knowledge of the product was better than the vast majority of sales professionals we had consulted with. I recommend Willow Park Pools and Spas to anyone who wants a great product and a team of professionals to deal with!

Ed Bath, PA
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The courtesy and professionalism shown by this company is outstanding! And I like to, in particular, thank store manager Troy for all his help! What a great gentleman to deal with!

Patti C. Facebook Review
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We love our Hot Springs Hot Tub! We are beyond please with our purchase and service we receive from Willow Park! They have a great team, fabulous product and provide 5 star service. They have our recommendation!

Ann Z. Facebook Review
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Sustain products are incredible! Can’t believe how clear this pool is. Last week it was muddy from a leaking de filter. Thanks, willow park for saving my pool Water and for The step by step instructions. I was a first-time pool owner and scared I couldn’t do the upkeep. With your customer service and the sustain line, it’s so easy!!!

Lisa Allentown, PA
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Your installation team could not have made the job easier. After three months, we couldn’t be happier with both the spa and gazebo. Additionally, the folks at the store have been wonderful in helping us novices in getting the PH and chemicals right. Taking care of the spa has been much easier than we had thought.

Fran Easton, PA
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They were very knowledgeable and helpful and did a fine job in recommending and installing our Grande spa. We would recommend Willow Park Pools and Spas to anyone who is interested in a hot tub. Thanks again.

Robert & Diane Bethlehem, PA
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We have an older pump and had a hard time replacing a part for it and this was the only place we managed to find it. The staff was all very helpful and friendly and walked us through replacing the part so thoroughly that it was very easy for us to do when we got home. Definitely coming back.

Sherwood S. Facebook Review
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We purchased our pool at the WPPS. And boy are we glad. We have had nothing but good experience after another. Our family will have many tears of fond swimming memories thanks to WPPS.

Doreen