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Best Pool & Spa store in the Lehigh Valley!! Very knowledgeable and very professional!! Easy to find location also!
Bought a hot tub from these guys about 7 months ago. Service was excellent, communication excellent. They told me a date and time and they arrived on that date and time. I needed a crane to lift the hot tub over my house on to my deck and they scheduled that as well. Great group of guys. Hassle and stress free. Thank You.
Great service. When we received an error message I became very worried when I called and discussed the problem the gentlemen at Willow Park were extremely professional and calmed me down. They came out and solved the problem. Now I can relax and enjoy my beautiful spa. Thank you everyone for coming out after hours to fix my spa.
This is an update to an earlier post. I think I caught someone behind the counter at the end of the workday that had a lot going on. Called and spoke to Mark and everything was straightened out. I appreciated that these guys took the time to follow-up and help me out. So long as I have my pool I'll keep shopping at Willow.
I ordered a liner for my above ground pool, I used one of there installers to put the liner in and since the liner was on order I ask them if they would pick it up when they come to install the liner. The installers called the night before and forgot to get the liner. 1st problem, I went to pick it up the next morning and they didn’t have it ( was already paid for ) they gave me another style . 2nd problem . The installers installed the liner , didn’t add any sand or raked it smooth . They just put the liner in . They ask me to start to fill it and I mention that there was a big wrinkle on the bottom. They said it will come out. I went in the other day first time to clean some of the leaves off the bottom. There were wrinkles all over the bottom . The liner has a pebble bottom look to it. And it’s like your walking on the pebbles . I am very disappointed with the installers, seems like they were in a rush to get it done. Now I have a very wrinkled bottom on my pool. Very Unhappy !3rd problem. I have changed my view on Willow Park Pools , I told them about my issues with the liner . They quickly called the installer and had him come replace the liner that they installed . The new liner W.P. pools ordered is the one I originally wanted. The liner was replace and no wrinkles and looks great. Thank you Willow Park Pools for straightening this issue out. We all make mistakes . Before this I never had an issue with them . They always had help me out with what ever I needed over the last 25 years.
Sonia - Bethlehem, PA
Lisa - Allentown, PA
Greg & Patty
Pete & Donna - New Jersey
Fran - Easton, PA
Joe - Bethlehem, PA
Carol - Allentown, PA
James - Bethlehem, PA
Ed - Bath, PA
Pete & Donna - New Jersey
Robert & Diane - Bethlehem, PA