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Very friendly, knowledgeable and customer service focused! I trust their advice which has kept my pool perfectly balanced! They do not oversell you products which I greatly appreciate. I highly recommend Willow Park Pools and Spas!
I ordered a liner for my above ground pool, I used one of there installers to put the liner in and since the liner was on order I ask them if they would pick it up when they come to install the liner. The installers called the night before and forgot to get the liner. 1st problem, I went to pick it up the next morning and they didn’t have it ( was already paid for ) they gave me another style . 2nd problem . The installers installed the liner , didn’t add any sand or raked it smooth . They just put the liner in . They ask me to start to fill it and I mention that there was a big wrinkle on the bottom. They said it will come out. I went in the other day first time to clean some of the leaves off the bottom. There were wrinkles all over the bottom . The liner has a pebble bottom look to it. And it’s like your walking on the pebbles . I am very disappointed with the installers, seems like they were in a rush to get it done. Now I have a very wrinkled bottom on my pool. Very Unhappy !3rd problem. I have changed my view on Willow Park Pools , I told them about my issues with the liner . They quickly called the installer and had him come replace the liner that they installed . The new liner W.P. pools ordered is the one I originally wanted. The liner was replace and no wrinkles and looks great. Thank you Willow Park Pools for straightening this issue out. We all make mistakes . Before this I never had an issue with them . They always had help me out with what ever I needed over the last 25 years.
I needed help with starting my pool pump. This business made time for me on Memorial Day weekend which I am sure is one of their busiest times. They were fast and efficient and respectful of my home. I would highly recommend them! Lisa Lazor
Staff and service have always been top notch. They've never pressured me into buying something I don't need, and have nearly always completed service earlier than promised. I bought my hot tub from them 11 years ago, and they've been great with continuing support for anything I need for it. Their in store prices on chemicals are also very competitive. I've been very happy with them overall.
They're the best in knowledge of the products they sell and wonderful people
Sonia - Bethlehem, PA
Lisa - Allentown, PA
Greg & Patty
Pete & Donna - New Jersey
Fran - Easton, PA
Joe - Bethlehem, PA
Carol - Allentown, PA
James - Bethlehem, PA
Ed - Bath, PA
Pete & Donna - New Jersey
Robert & Diane - Bethlehem, PA